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Refund policy

Returns & Refund Policy

At Winnkraft, every artwork is carefully handcrafted, quality inspected, and securely packaged before dispatch. We are committed to delivering premium-quality products and ensuring a seamless shopping experience. If you experience any issue with your order, our support team will be happy to assist you.

1. Return & Replacement Period

  • Return or replacement requests must be raised within 7 days from the date of delivery.
  • Requests received after 7 days will not be eligible for return or replacement.
  • To initiate a request, please contact our support team with your order details.
  • Products returned without prior approval from Winnkraft will not be accepted.

2. Return Eligibility

To qualify for a return or replacement, the product must:

  • Be unused and in its original condition.
  • Be returned in its original packaging along with all accessories (if applicable).
  • Be accompanied by the original invoice or proof of purchase.

3. Damaged, Incorrect or Defective Products

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, incorrect, or has a manufacturing defect, please notify us within 48 hours of delivery.

To help us process your request promptly, please provide:

  • Order number or proof of purchase.
  • Clear photos or videos of the product.
  • Photos of the outer packaging and shipping label.

After verification by our quality team, we will arrange an appropriate replacement or refund, wherever applicable.

4. Customer Satisfaction Exchange

At Winnkraft, we want you to shop with confidence.

If the product does not meet your expectations due to personal preference, you may request a one-time product exchange within 3 days of delivery.

Conditions

  • Applicable only once per customer.
  • Exchange requests must be raised within 3 days of delivery.
  • The product must be unused, undamaged, and in its original condition.
  • Original packaging and proof of purchase are mandatory.
  • The returned product must pass our quality inspection before the exchange is approved.
  • The exchanged product must be of the same value or a higher value than the original product purchased.
  • If the selected replacement product is priced higher, the customer must pay the applicable price difference.
  • Return shipping charges and shipping charges for the exchanged product will be borne by the customer.
  • This policy is applicable for product exchange only. Refunds are not available for change of mind or personal preference.

5. Return Shipping Responsibility

  • Winnkraft will bear the return shipping cost if the product is verified as damaged, incorrect, or has a manufacturing defect.
  • Customers are responsible for return shipping charges for exchanges requested under the 3-Day Customer Satisfaction Exchange.

6. Exchange Policy

  • All exchange requests are subject to product availability.
  • The exchanged product will be dispatched only after the returned product has been received and successfully passed our quality inspection.
  • Any applicable price difference must be paid before dispatch of the replacement product.

7. Non-Returnable Products

The following items are not eligible for return, exchange, or refund:

  • Customized or personalized products.
  • Made-to-order products.
  • Products purchased during clearance, sale, or promotional offers.
  • Gift cards.
  • Products damaged due to improper installation, misuse, accidental damage, negligence, or unauthorized modifications.

8. Customized Orders

Products manufactured specifically as per customer requirements, including custom sizes, personalized designs:

  • Cannot be cancelled once production has commenced.
  • Are not eligible for return or exchange.
  • Are not eligible for refunds.
  • May require full advance payment before production.

9. Refund Process

  • Refunds are processed only after the returned product has been received and successfully passed our quality inspection.
  • Approved refunds will be credited to the original payment method within 5ā€“7 business days.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
  • If you have not received your refund within 15 business days after approval, please contact our support team.

10. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

WhatsApp: +91 9652945588
Email: support@winnkraft.com

11. Policy Review

All return, replacement, exchange, and refund requests are subject to verification and approval by Winnkraft. We reserve the right to approve or decline any request that does not meet the conditions outlined in this policy. Winnkraft's decision shall be final and binding.