Placing an order is simple. Browse our collections, select your preferred wall art and size, add it to your cart, and proceed to our secure checkout. Once your payment is confirmed, you'll receive an order confirmation via email, and our team will begin processing your order.

Orders can be modified or cancelled only before they are processed for production or dispatch. If you need to make any changes, please contact our customer support as soon as possible. Once an order has been dispatched, it cannot be modified or cancelled.

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available). All online payments are processed through secure and encrypted payment gateways to ensure a safe and seamless checkout experience.

Yes, Cash on Delivery (COD) is available for most locations across India. COD availability depends on your delivery PIN code and will be displayed during checkout.

Yes. Once your order is successfully placed, you'll receive an order confirmation via email with your order details. If you don't receive it within a few minutes, please check your spam or junk folder or contact our support team for assistance.

If your payment was unsuccessful but the amount was deducted, it is usually reversed automatically by your bank or payment provider within 5–7 business days. If the amount is not refunded within this period, please contact our customer support with your payment details, and we'll be happy to assist you.

Yes. If you require a GST invoice, please provide your GST details while placing your order or contact our customer support immediately after placing your order. We'll issue your invoice with the applicable GST details.

Yes. Your security is our priority. All online payments are processed through trusted and encrypted payment gateways, ensuring your personal and payment information remains safe and secure. WINNKRAFT does not store your card or payment details.

Orders are usually dispatched within 3–5 business days after passing our quality inspection. Once dispatched, delivery typically takes 5–10 business days, depending on your location. Customized artworks may require additional processing time.

Yes, we offer Free Shipping across India on all WINNKRAFT wall art orders. Every artwork is securely packed using protective packaging materials to ensure it reaches you safely.

Once your order has been shipped, you'll receive the tracking details via Email, SMS, or WhatsApp. You can use the tracking link provided to monitor your shipment and view its delivery status at any time.

Yes. Every WINNKRAFT artwork is carefully inspected before dispatch and securely packed using high-quality protective packaging materials to help ensure it arrives safely and in excellent condition.

Yes, WINNKRAFT delivers wall art across India. We work with trusted courier partners to ensure your order is delivered safely and efficiently. Delivery availability may vary for certain remote locations.

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, or unforeseen circumstances. If your order is delayed beyond the expected delivery period, please contact our support team, and we'll be happy to assist you.

If your artwork arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery and share clear photos of the product and packaging. Our team will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

Yes, you can request a change to your delivery address before your order is dispatched. Please contact our customer support as soon as possible. Once an order has been shipped, we may not be able to modify the delivery address.

We offer a 3-day Customer Satisfaction Guarantee for eligible products. Returns due to change of mind are accepted only once per customer and must meet the conditions outlined in our Return & Refund Policy.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. After verification, we'll provide a suitable resolution.

Yes, exchanges are available for eligible damaged, defective, or incorrect products after verification. Please refer to our Return & Refund Policy for complete details.

Approved refunds are processed within 5–7 business days and credited through the original payment method. Bank processing times may vary.

Since custom artworks are made specifically to your requirements, they cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Simply contact our customer support with your order number, reason for return, and supporting photos (if applicable). Our team will guide you through the process.

Our artworks are crafted using premium materials including high-quality acrylic, durable MDF back panels, premium aluminium frames, and high-resolution UV printing for exceptional finish and durability.

We strive to display product colours as accurately as possible. However, slight variations may occur due to differences in screen settings and lighting conditions.

Our wall art is designed for indoor use and can be cleaned with a soft dry or slightly damp microfiber cloth. Avoid prolonged exposure to water or excessive moisture.

Our premium printing technology is designed to provide vibrant colours with long-lasting durability when used indoors and cared for properly.

Yes, all framed wall art is delivered complete with the frame as shown in the product description.

Yes, all eligible wall art comes ready to hang with the necessary hanging hardware pre-installed.

Yes, many of our designs are available in multiple sizes. Size availability is mentioned on each product page.

We recommend measuring your wall space before ordering. Product dimensions are listed on every product page to help you select the ideal size.

Yes. We create personalized wall art based on your preferred design, size, colour theme, and artwork requirements.

Simply contact us through WhatsApp, email, or our Contact Us page with your ideas or reference images. Our team will discuss your requirements and provide guidance.

Yes, custom sizing is available for many of our wall art collections depending on the design and material selected.

Production time depends on the complexity of the design. Our team will provide an estimated timeline before confirming your order.

Customized artworks are made exclusively for you and therefore cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Yes, our wall art is designed for easy installation and comes ready to hang with the required hardware wherever applicable.

Wipe the surface gently using a soft microfiber cloth. Avoid abrasive cleaners, harsh chemicals, or excessive moisture.

Our wall art is recommended for indoor use only. Outdoor exposure may affect its appearance and durability.

Store the artwork in its original protective packaging in a cool, dry place away from direct sunlight and moisture.

You can reach us by phone, WhatsApp, email, or through the Contact Us page. Our support team will be happy to assist you.

WINNKRAFT is based in Hyderabad, Telangana, India.

Yes, customers are welcome to visit our showroom during business hours. Please refer to our Contact Us page for the address and timings.

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If you couldn't find the answer you were looking for, please contact our customer support. We'll be happy to help.